Privacy Policy / Terms and Conditions

Data processing on this website is carried out by the website operator. You can find their contact details in the website's imprint.

Your data is collected, on the one hand, when you provide it to us. This may, for example, be data you enter in a contact form.

Other data is automatically collected by our IT systems when you visit the website. This primarily involves technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter our website.

Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.

You have the right to obtain information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking, or deletion of this data. You can contact us at any time at the address provided in the imprint for this purpose and for other questions regarding data protection. Furthermore, you have the right to lodge a complaint with the responsible supervisory authority.

The operators of these websites take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose.

We would like to point out that data transmission over the Internet (e.g., when communicating via email) may be subject to security gaps. Complete protection of data from access by third parties is not possible.

The responsible body for data processing on this website is:

Ralf Schütze

Honseler Strasse 7

58511 Lüdenscheid

Telephone: 49 (0)2351 668 60 - 0

Email: info@hotel-stadt-luedenscheid.de

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Many data processing operations are only possible with your express consent. You can revoke your previously granted consent at any time. Simply send us an informal email. The legality of the data processing carried out up to the time of revocation remains unaffected.

In the event of a data protection violation, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the State Data Protection Commissioner of the federal state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if technically feasible.

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser's address line changes from "http://" to "https://" and by the lock symbol in your browser's address bar.

If SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.

Within the scope of applicable law, you have the right at any time to obtain free information about your stored personal data, its origin and recipient, and the purpose of data processing, as well as the right to correct, block, or delete this data. You can contact us at any time at the address provided in the legal notice if you have any questions about this or other questions regarding personal data.

The use of contact data published in accordance with the imprint obligation to send unsolicited advertising and information materials is hereby prohibited. The operators of the website expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example, through spam emails.

Some of our websites use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can configure your browser to inform you about the use of cookies, to only accept cookies on a case-by-case basis, to exclude cookies for specific cases or generally, and to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies that are necessary for electronic communication or for providing certain functions you have requested (e.g., the shopping cart function) are stored on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimized provision of its services. If other cookies (e.g., cookies for analyzing your browsing behavior) are stored, these are treated separately in this privacy policy.

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes:

Browser type and version

operating system used

Referrer URL

Hostname of the accessing computer

Time of the server request

IP address

This data will not be merged with other data sources.

The basis for data processing is Art. 6 (1) (b) GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures.

If you send us inquiries via the contact form, your information from the form, including the contact details you provided there, will be stored by us for the purpose of processing your inquiry and in case of follow-up questions. We will not share this data without your consent.

The data entered into the contact form will therefore be processed exclusively on the basis of your consent (Art. 6 (1) (a) GDPR). You can revoke this consent at any time. To do so, simply send us an informal email. The legality of the data processing operations carried out up to the time of revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Mandatory legal provisions—in particular, retention periods—remain unaffected.

We collect, process, and use personal data only to the extent necessary to establish, define, or modify the legal relationship (master data). This is done on the basis of Art. 6 (1) (b) GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures. We collect, process, and use personal data about the use of our website (usage data) only to the extent necessary to enable the user to use the service or to bill them.

The collected customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

This website uses features of the web analysis service Google Analytics, provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website is typically transferred to a Google server in the United States and stored there.

Google Analytics cookies are stored on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent cookies from being saved by selecting the appropriate settings in your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

You can prevent Google Analytics from collecting your data by clicking on the following link. This will set an opt-out cookie that prevents the collection of your data on future visits to this website:

We have concluded a contract with Google for order data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics. 5. Analysis tools and advertising

We use the open-source mapping tool "OpenStreetMap" (OSM) to display geodata. OSM does not store any user data; event data is stored only on our own servers. You can find more details at http://wiki.openstreetmap.org/wiki/Legal_FAQ

These terms and conditions apply to contracts for the rental of hotel rooms at the Hotel “Stadt Lüdenscheid” for accommodation, as well as all services and deliveries provided by the hotel to the customer.

The subletting or further rental of the rooms provided as well as their use for purposes other than accommodation require the prior written consent of the hotel.

The customer’s terms and conditions shall only apply if this has been expressly agreed in advance.

The contract is concluded upon the hotel's acceptance of the customer's request. The hotel reserves the right to confirm the room booking in writing.

The contractual partners are the hotel and the customer. If a third party makes a reservation on behalf of the customer, they are jointly and severally liable to the hotel for all obligations arising from the hotel accommodation contract, provided the hotel has received a corresponding declaration from the third party.

All claims against the hotel shall expire one year from the start of the statutory limitation period.

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.

The customer is obligated to pay the applicable or agreed hotel prices for the room and any other services used. This also applies to any services and expenses incurred by the hotel for third parties at the customer's request.

The agreed prices include the applicable statutory VAT. If the period between conclusion of the contract and fulfillment exceeds four months and the price generally charged by the hotel for such services increases, the hotel may increase the contractually agreed price appropriately, but by no more than 10%.

The hotel may also change prices if the customer subsequently requests changes to the number of rooms booked, the hotel's services or the length of stay of the guests and the hotel agrees to this.

Hotel invoices without a due date are payable within 10 days of receipt without deduction. The hotel is entitled to declare accrued claims due at any time and demand immediate payment. In the event of late payment, the hotel is entitled to charge interest at a rate of 8% or, in the case of legal transactions involving a consumer, 5% above the base interest rate. The customer reserves the right to prove lower damages, and the hotel reserves the right to prove higher damages.

The hotel is entitled, upon conclusion of the contract or thereafter, to request an appropriate advance payment or security deposit, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed upon in writing in the contract.

The customer may only offset or reduce a claim against the hotel with an undisputed or legally binding claim.

Any withdrawal by the customer from the contract concluded with the hotel requires the hotel's written consent. If this consent is not obtained, the agreed price under the contract must be paid even if the customer does not use the contractual services. This does not apply if the hotel violates its obligation to consider the customer's rights, legal interests, and interests, if the customer can no longer reasonably be expected to adhere to the contract.

If a date for withdrawal from the contract has been agreed in writing between the hotel and the customer, the customer may withdraw from the contract up to that date without triggering any payment or compensation claims from the hotel. The customer's right of withdrawal expires if they do not exercise their right of withdrawal in writing to the hotel by the agreed date, unless the customer has withdrawn in the case described in Section 4.1, Sentence 3 above.

If the customer does not use the rooms, the hotel must credit the income from renting the rooms to other guests as well as the expenses saved.

The hotel reserves the right to demand the contractually agreed compensation and to deduct any saved expenses as a lump sum. In this case, the customer is obligated to pay at least 90% of the contractually agreed price for overnight accommodation with or without breakfast, 70% for half-board, and 60% for full-board arrangements. The customer is free to provide evidence that the above-mentioned claim has not been incurred or has not been incurred to the required amount.

If the customer's right of withdrawal within a certain period of time has been agreed in writing, the hotel is entitled to withdraw from the contract during this period if other customers request the contractually booked rooms and the customer does not waive his right of withdrawal upon request from the hotel.

If an advance payment agreed upon or requested in accordance with Section 3, Paragraph 6.1 above is not made, the hotel is also entitled to withdraw from the contract.

Furthermore, the hotel is entitled to withdraw from the contract for good cause, for example if – force majeure or other circumstances beyond the hotel’s control make fulfillment of the contract impossible; – rooms are booked under misleading or false information about essential facts, e.g. regarding the identity of the customer or the purpose; – the hotel has reasonable grounds to believe that the use of the booking could jeopardize the smooth operation of the business, the security or the public reputation of the hotel, without this being attributable to the hotel’s sphere of control or organization; – there is a breach of paragraph 1.2 above.

In the event of a justified withdrawal by the hotel, the customer shall not be entitled to compensation.

Booked rooms are available to the customer from 3:00 PM on the agreed arrival date. The customer has no right to earlier availability.

On the agreed departure date, the rooms must be vacated and made available to the hotel by 12:00 noon at the latest. After that, the hotel may charge 50% of the full room rate (list price) for the use of the room beyond the agreed time until 6:00 p.m., and 100% from 6:00 p.m. onwards. This does not constitute grounds for contractual claims by the customer. The customer is free to prove that the hotel has incurred no or a significantly lower claim for usage fees.

The hotel is liable for its contractual obligations with the due care of a prudent businessman. Customer claims for damages are excluded. Excluded from this are damages resulting from injury to life, limb, or health if the hotel is responsible for the breach of duty, and other damages resulting from an intentional or grossly negligent breach of duty by the hotel. A breach of duty by a legal representative or vicarious agent is equivalent to a breach of duty by the hotel. Should disruptions or defects in the hotel's services occur, the hotel will endeavor to remedy the situation upon becoming aware of them or upon immediate notification by the customer. The customer is obligated to do what is reasonable to remedy disruptions and minimize potential damage.

The hotel is liable to the customer for items brought into the hotel in accordance with statutory provisions, i.e., up to one hundred times the room rate, up to a maximum of €3,500.00, as well as for money, securities, and valuables up to a maximum of €800.00. Money, securities, and valuables up to a maximum value of €7,500.00 can be stored in the hotel's room safe. The hotel recommends making use of this option.

Liability claims expire if the customer does not notify the hotel immediately after becoming aware of the loss, destruction or damage (§ 703 BGB).

If a parking space is provided to the customer in the hotel garage or parking lot, even for a fee, this does not constitute a safekeeping contract. The hotel is not liable for the loss or damage of motor vehicles parked or maneuvered on the hotel's property, including their contents. This also applies to the hotel's vicarious agents.

Wake-up calls are handled by the hotel with the utmost care. Messages, mail, and shipments for guests are handled with care. The hotel is responsible for delivery, storage, and – upon request – forwarding of such items for a fee. Clause 7.1, sentences 2 to 4 above apply accordingly.

Any changes or additions to the contract, the acceptance of the application, or these Terms and Conditions for Hotel Accommodation must be made in writing. Unilateral changes or additions by the customer are invalid.

The place of performance and payment is the hotel’s registered office.

The exclusive place of jurisdiction is the registered office of the hotel.

German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and conflict of laws is excluded.

Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, the validity of the remaining provisions shall not be affected. Otherwise, the statutory provisions shall apply.